First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
A wage reference for United States.
Published wage percentiles describe a distribution within the source occupation group. They provide context for a career decision; employer packages and job offers have their own terms.
This wage group may include multiple detailed occupations. The figures are for the source group, which may be broader than First-Line Supervisors of Gambling Services Workers. They are not an exact-title, employer, experience or seniority match.
May 2025 · USD · United States. Annual and hourly figures are shown only when the source publishes them; neither is calculated from the other.
U.S. Bureau of Labor Statistics occupational wage data, distributed through the O*NET® OnLine service.
Annual wage thresholds
USD per year
Hourly wage thresholds
USD per hour
| Percentile | Annual wage (USD/year) | Hourly wage (USD/hour) |
|---|---|---|
| 10th | $41,400 | $19.90 |
| 25th | $51,340 | $24.68 |
| 50th · Median | $63,820 | $30.68 |
| 75th | $75,770 | $36.43 |
| 90th | $84,750 | $40.75 |
“≥” means at least the published amount; “≤” means at most that amount. These are bounds, not exact values. “Not published” means the source did not provide that figure. Occupational wages follow the source definition and do not establish an employer’s base salary, equity or total compensation.
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What this career involves.
Occupation definitions describe common work. Responsibilities and requirements vary by employer and specific job.
Selected title examples
Expand more title examples (39)
Typical tasks
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Expand more tasks (24)
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Evaluate workers' performance and prepare written performance evaluations.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Clean and maintain slot machines and surrounding areas.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Record, issue receipts for, and pay off bets.
- Determine how many gaming tables to open each day and schedule staff accordingly.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Establish policies on types of gambling offered, odds, or extension of credit.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Interview and hire workers.
- Train, supervise, schedule, and evaluate workers.
Skills used in this work
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Service Orientation
- Actively looking for ways to help people.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking
- Talking to others to convey information effectively.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
Expand more skills (29)
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Time Management
- Managing one's own time and the time of others.
- Coordination
- Adjusting actions in relation to others' actions.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Instructing
- Teaching others how to do something.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Persuasion
- Persuading others to change their minds or behavior.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Mathematics
- Using mathematics to solve problems.
- Operations Monitoring
- Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Operation and Control
- Controlling operations of equipment or systems.
- Quality Control Analysis
- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Management of Financial Resources
- Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Programming
- Writing computer programs for various purposes.
- Troubleshooting
- Determining causes of operating errors and deciding what to do about it.
- Equipment Maintenance
- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection
- Determining the kind of tools and equipment needed to do a job.
- Repairing
- Repairing machines or systems using the needed tools.
- Operations Analysis
- Analyzing needs and product requirements to create a design.
- Technology Design
- Generating or adapting equipment and technology to serve user needs.
- Installation
- Installing equipment, machines, wiring, or programs to meet specifications.
- Science
- Using scientific rules and methods to solve problems.
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