First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
A wage reference for United States.
Published wage percentiles describe a distribution within the source occupation group. They provide context for a career decision; employer packages and job offers have their own terms.
This wage group may include multiple detailed occupations. The figures are for the source group, which may be broader than First-Line Supervisors of Personal Service Workers. They are not an exact-title, employer, experience or seniority match.
May 2025 · USD · United States. Annual and hourly figures are shown only when the source publishes them; neither is calculated from the other.
U.S. Bureau of Labor Statistics occupational wage data, distributed through the O*NET® OnLine service.
Annual wage thresholds
USD per year
Hourly wage thresholds
USD per hour
| Percentile | Annual wage (USD/year) | Hourly wage (USD/hour) |
|---|---|---|
| 10th | $34,010 | $16.35 |
| 25th | $39,050 | $18.78 |
| 50th · Median | $48,590 | $23.36 |
| 75th | $61,100 | $29.37 |
| 90th | $75,330 | $36.22 |
“≥” means at least the published amount; “≤” means at most that amount. These are bounds, not exact values. “Not published” means the source did not provide that figure. Occupational wages follow the source definition and do not establish an employer’s base salary, equity or total compensation.
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Compare an entered wage with the published thresholds for United States. Your entry stays on this page.
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What this career involves.
Occupation definitions describe common work. Responsibilities and requirements vary by employer and specific job.
Selected title examples
Expand more title examples (15)
Typical tasks
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
Expand more tasks (11)
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Participate in continuing education to stay abreast of industry trends and developments.
- Inform management about problems, such as employee disputes.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Apply customer feedback to service improvement efforts.
- Inform workers about interests or special needs of specific groups.
- Requisition necessary supplies, equipment, or services.
- Direct marketing, advertising, or other customer recruitment efforts.
Skills used in this work
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Coordination
- Adjusting actions in relation to others' actions.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Speaking
- Talking to others to convey information effectively.
Expand more skills (29)
- Time Management
- Managing one's own time and the time of others.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Service Orientation
- Actively looking for ways to help people.
- Persuasion
- Persuading others to change their minds or behavior.
- Instructing
- Teaching others how to do something.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Quality Control Analysis
- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Operations Monitoring
- Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Management of Financial Resources
- Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Mathematics
- Using mathematics to solve problems.
- Operation and Control
- Controlling operations of equipment or systems.
- Operations Analysis
- Analyzing needs and product requirements to create a design.
- Troubleshooting
- Determining causes of operating errors and deciding what to do about it.
- Technology Design
- Generating or adapting equipment and technology to serve user needs.
- Science
- Using scientific rules and methods to solve problems.
- Programming
- Writing computer programs for various purposes.
- Equipment Maintenance
- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection
- Determining the kind of tools and equipment needed to do a job.
- Installation
- Installing equipment, machines, wiring, or programs to meet specifications.
- Repairing
- Repairing machines or systems using the needed tools.
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